Associate Director- Client Services (Remote- US)

at Xcenda (view profile)
Location United States, United States of America
Date Posted May 16, 2022
Category Market Access or Value Access
Job Type Full-time
Job Level Associate Director
Sponsorship available? Yes
Other Locations remote


Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.


Responsible for building and maintaining strong client relationship with assigned brands, contributes to product payer strategy development, assists in the development of innovative pull-through initiatives, works with internal teams to ensure the quality of deliverables and interactions with assigned clients, and ensures projects are completed on time and within budget for assigned clients.

Under general supervision, plans, conducts and supervises assignments. Reviews progress and evaluates results. Recommends changes in procedures. Operates with substantial latitude for unreviewed action or decision in key areas of focused expertise.
• Assist in development and implementation of various project types to potentially include: brand planning engagements, Message testing/payer market research. Field force tools development and training (e.g., account manager tool kits), Sales aids (both payer and provider), Interactive marketing/sales aids
• Internal client presentations and deliverables
• Reimbursement assessments
• Account strategy
• Contracting strategy
• Work with other teams within the company to produce client deliverables
• Help coordinate activities for assigned client accounts
• Serve as Client Manager, grow existing client relationship
• Work onsite with client as needed to effectively manage the account and associated projects
• Ensure that internal functional area experts understand the vision for the brand and deliver appropriate strategies and tactics
• Identify business expansion based on organic growth within assigned accounts
• Contribute to proposal writing, contracting, client capabilities presentations and pricing
• Manage project/account budget
• Assist in the identification and development of changes in scope when project scope has changed due to client direction
• Approve purchases, contracting, expenses, and may manage vendor relationships
• Help to identify human and financial resources as appropriate to ensure objectives are accomplished
• Responsible for the overall timeliness, accuracy, and completeness of all services
• Identify areas for risk within assigned accounts, based on quality, timeliness and flawless execution
• Maintain individual chargeability requirement
• Perform related duties as assigned

• Builds Effective Teams
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Drives for Results
• Ensure Accountability
• Functional Knowledge
• Manages Ambiguity
• Manages Complexity
• Builds Effective Teams
• Willingness to travel to client sites approximately 25% of the time

What your background should look like 


Requires a bachelor’s degree in a related field with 8+ years of experience in payer marketing within the pharmaceutical industry or a managed markets agency servicing the pharmaceutical industry. Advanced degree preferred (PharmD, MBA). 8+ years of supervisory experience.


Possesses and applies comprehensive knowledge of particular field of specialization to the completion of significant assignments. Crosses fields. Assignments necessitate advanced knowledge, sufficient to teach others
• Structured and well organized
• Demonstrated success within the payer agency environment or pharmaceutical industry
• Significant knowledge base of managed markets, reimbursement, and/or health economics
• Ability to interact with and influence clients to drive existing and future business
• Excellent writing skills as well as the ability to communicate complex material in presentations and discussions in a straightforward manner
• Strong interpersonal skills in order to develop sound, long-term client relationships and an ability to influence clients
• Ability to work well in a dynamic, matrix-organized firm, which maintains high quality standards and demands excellence

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